Clifford Chance has announced new developments in its best delivery strategy, the firm's drive to create’ the greatest value for clients through service delivery.’ The firm is expanding its best delivery infrastructure and capability across its network, embedding it more deeply into the firm's business.
The firm will have best delivery hubs in: Singapore, supporting Asia Pacific and the Singapore Economic Development Board; New York, supporting the Americas; Dubai, supporting the Middle East; and a virtual hub in continental Europe, with best delivery experts spread across different offices who collectively service the whole of continental Europe. In London, there are three hubs dedicated to the practice areas. These new hubs are located on practice area floors and will service finance and capital markets; corporate; and litigation and dispute resolution and real estate. The hubs are an expansion of the current, central London best delivery capability.
The hubs bring together continuous improvement, legal project management and legal technology and coordinate with local resource management, pricing, pitching support and knowledge teams. Clifford Chance now has about 60 best delivery team members globally, across six hubs. Oliver Campbell, global head of client service solutions at Clifford Chance explains, best delivery is all about securing the best outcomes for our clients, coupled with greater value and efficiency in legal service delivery. Global managing partner Matthew Layton said, "best delivery is a core plank in the firm's strategy; it is crucial for clients and essential to our success. This ongoing investment in our capability, and in bringing our Best Delivery experts closer to the daily work of our partners and lawyers is an important step for us as we ensure that the most innovative and effective service delivery underpins all we do.’