Writing in Bloomberg Business of Law, Mr Cohen says: 'The retail segment has millions of potential new paying clients. And when those clients are represented, the public perception of lawyers will improve.' Technology will be a way for lawyers to deliver advice to this sector, particularly through the use of IT products in some more straightforward areas. Technology will also allow lawyers to tap into the knowlege of experts and colleagues more easily. 

Public trust

Such developments will help restore trust in the profession, according to Mr Cohen, who adds: 'Lawyers will be happier when they restore public trust.' Source: Bloomberg Business of Law