Training was provided via an online portal developed by one of LTC4’s vendor community, Capensys. This allowed individuals to learn and practice in their own time before undertaking an online certification assessment, with Seddons’ trainer on hand to help and support them. The programme was lauded as an immense success, with everybody passing the certification.

Learning plans

James Temple, chief operating officer at seddons, said ‘our goal was to ensure efficiency across the business. We want to provide clients with the best service possible, ensuring we get maximum value from the technologies in which we have invested. LTC4’s learning plans provide us with a framework that enables us to achieve those goals.’ Seddons chose LTC4 as ‘the standard’ for competency and certification in the legal industry. For the security course the entire firm took part in a Sentinel security awareness program. To bring themselves up to speed with best practice in the managing documents and E-Mails workflows, Seddons used e-learning from Capensys plus custom e-learning created by the firm with Adobe Presenter.

Evaluation

The firm used an online evaluation tool which had been approved by LTC4 for assessment and results were stored in the firm’s Learning Management System. The whole process, including creating the e-learning for the firm’s document and practice management system (Proclaim), took approximately 4 months. Future plans include training and assessment aligned to the LTC4 working with legal documents learning plan and the whole firm will undertake a repeat assessment of the security learning plan every 6 to 12 months to ensure they remain vigilant and aware of all cyber risks. LTC4’s time and billing learning plan will be undertaken at a later date.