A client vents a bit of spleen
The complaints relate to some 770 law firms, and include data regarding the area of law, date of the decision, nature of the remedy awarded and the reason for the complaint, reports London’s Law Gazette newspaper.
Chief legal ombudsman Adam Sampson told the Gazette: ‘What we are publishing is factual data, not opinion, and what we are trying to do with this policy is give objective information about the way the market is operating.’
However, the Law Society – the body that represents the jurisdiction’s 125,000 solicitors -- has questioned how effective the data is in its present form. A spokesman said: ‘It is unclear how the publication of this partial and potentially misleading data will be of any real benefit to consumers.’
But according to the ombudsman, the quarterly list will attempt to promote consumer interests and transparency, as well as encourage higher standards within the legal profession.