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29 June 2012 at 12:15 BST

Law firms failing to dovetail technology and business

UK law firms are hamstringing their growth by failing to match technology upgrades with business priorities, according to research released today.

Failing to hit the right buttons

The firm beta-tested a new litigation management software system that it now regularly uses

The research -- conducted by business technology services provider Avanade surveyed more than 70 senior IT decision makers and lawyers at UK law firms, including half the UK’s top-50 – revealed that despite nearly half of respondents rating ‘client demand’ as the main reason for investment in technology, a much smaller percentage was considering ‘client-centric’ technology for potential investment.

King client

At a roundtable debate, Avanade – which has worked with London-headquartered law firm Simmons & Simmons for the last two years – maintained that enterprise resource planning and customer relationship management  were only considered by 15 per cent and 37 per cent respectively of those surveyed.
Daryn Edgar – Avanade’s senior UK director – said: ‘In a time when the client is clearly king, it is vital that law firms take a top-down approach and concentrate on their critical client-centric technologies to help deliver the best service and run a smooth, cost-effective practice.’
The full results of the survey are set to be released within the next few weeks.


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