The research shows law firms beginning to respond to changes in their commercial environment and consumer demand by developing affordable alternatives to full-service representation. Unbundling is where a package of legal services is split into different parts and the work shared between the lawyer and consumer.

Reaching a wider market

The research suggests that consumers chose to unbundle primarily to reduce cost and exercise greater control over the case. However, because it tends to be considered during the initial interview stage rather than being actively marketed to potential clients, it does not benefit people who are put off from approaching lawyers in the first place due to cost. Concerns were also raised over assessing consumer capability, giving advice based on limited information and ensuring there is clarity on agreements about the scope of work. Source: Legal Services Board