The research report concludes that 60% of surveyed law firms in the US and UK see outsourcing and the streamlining of work processes as ‘the top challenged in satisfying clients’. Some 40% of respondents now use centralised services.
Expense control
Aurora Coya, chief executive officer at Williams Lea in the Americas, said: ‘More and more outsourcing decisions are driven by increased pressure from law firm clients — not only to reduce cost but also to show progress in expense control.’ Source: Business Wire
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