Clients value knowledge over cost

It's not all about the money, according to the latest GC Excellence Research. Clients value insight and expertise more.
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Clients value expertise from their law firms Kzenon

Corporate counsel value law firms demonstrating a knowledge of their business activities and sector more than good rates for work,  according to the latest GC Excellence Research. In relation to client management,  54 per cent of general counsel rated it as number one. Another 35.5 per cent said that direct contact with one responsible law firm team member –preferably a partner – was most valued. Only 11 per cent said special rates for recurrent work topped their list. The GC Excellence Research was carried out in association with TerraLex. For further information on obtaining the report, contact [email protected].

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