Night calls soar to lawyers

Overnight telephone receptionists have seen their work surge in the last year as clients make more calls during off duty hours.
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Answering specialist Moneypenny has seen its 8pm to 8am workload increase ten times over in the last 12 months with most of this, 75 per cent, due to its legal clients.  Managing director Glenn Jackson told Legal Futures: 'We are certainly seeing growing pressure on UK firms to provide 24/7 cover with the reality that for many the logistics are difficult.'

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