By contrast, only 4% of cases relate to fees. Complaints are down 8% on the previous year but they are rising in the top three areas. These are residential conveyancying (accounting for 19% of complaints), litigation (16%) and family (15%). Nearly a half of the 1,123 complaints received in 2012/13 were upheld. Chief executive Matthew Vickers said: 'We encourage parties to mediate, and we run a free in-house mediation service. Typically, if you can get both sides involved in mediation the success rate is about 75%.' Source: Herald Scotland
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