Treading carefully, Liverpool store Ted Baker
The investigation into Mr Kelvin’s conducts (which he denies) and the Company's policies, procedures and handling of employee grievances have all now been concluded. In light of Mr Kelvin's resignation with immediate effect on 4 March 2019, the conclusions and recommendations of the HSF investigation have focused on the Company's policies, procedures and handling of HR-related complaints.
The company stated it will not be making any comment on the specific allegations which were made against Mr Kelvin. As part of this investigation, HSF has interviewed a significant number of people. This has included current and former employees of the Company as well as others who have had the opportunity to closely observe employees at Ted Baker. HSF has also reviewed documentary evidence from the Company and provided by interviewees. From this work, HSF has identified several areas for improvement in the Company's HR policies and procedures. As a result, the Company has already begun a refresh of its HR policies to ensure their alignment with current best practice. Actions being taken include: Renewed training for all employees on HR policies and procedures and on acceptable workplace conduct; maintaining an independent and confidential whistleblowing hotline; and, enhancing the oversight of both people and culture matters at the plc Board. As part of this, Sharon Baylay will continue in her new role on the plc board as designated non-executive director for engagement with the Ted workforce.
“Determined to learn”
Further actions will be considered and implemented in consultation with employees and other key stakeholders. As part of this, later this year the Company will conduct a survey open to all of the Company's employees about the working environment at Ted Baker in order to gauge views on the improvements that have been made, and any further ones that can be made in order to make Ted Baker an even better place to work. Ted Baker also announced today the appointment of Lindsay Page as the company's chief executive officer with immediate effect. Mr Page joined Ted Baker as group finance director in February 1997 and took on the additional role of chief operating officer in July 2014. Executive chairman David Bernstein said, "We are determined to learn from this process and, moving forward, cultivate a better environment for all employees where they always feel respected and valued. We are implementing changes and improvements and are committed to developing best-practice HR policies and procedures that reflect the Ted culture we are looking to develop and enhance in the future.”