Mediators aided by neuroscience

Mediators and other practitioners of alternative dispute resolution are using information gleaned from neuroscience to help clients through a conflict-ridden process.

Paul Zak, director of the Center for Neuroeconomic Studies, began speaking to and teaching mediators five years ago. ‘Mediation and law are ripe for social neuroscience in particular,’ Mr Zak says. ‘We’ve made great advances in the field in the last 10 years.’

Building trust

‘We know people experience litigation as traumatic,’ says San Francisco mediator Elizabeth Bader, who uses techniques such as mirroring to calm clients by reflecting back their emotions. ‘Mirroring,’ she notes, ‘creates trust, and you can slowly start to move them out of a highly activated state.’

Re-establishing connections

Advocates of neuroscience-directed mediation such as Ms Bader are hopeful that it can revolutionise the practice of settling cases. ‘We are trying to re-establish the human community element in something where people may not feel any connection at all’, she commented. Source: ABA Journal

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