Shannon Adams, formerly of closing boutique practice Langes+, suggests that the big biller approach could undermine innovation - through new online services, for instance - where costs to clients are reduced. He says: 'It’s hard to change the way in which large firms operate ... you have to continuously work on this sort of thing whenever you find there’s something in your processes, something in your internal arrangements, that is interfering with that focus on the client.' Source: Lawyers Weekly
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