The research, conducted by Professor Pascoe Pleasence and Dr Nigel Balmer of University College London, also showed that only 12 per cent of legal problems in these organisations lead to demand for help from a law firm. Some 52 per cent of problems are handled by the businesses on their own. The research, Findings of the Small Business Legal Needs Benchmarking Survey, is seen as the first of its kind and a response to a gap in knowledge about this sector. Source: Legal Services Board