After successfully challenging Camden council over a series of fines, Joshua Browder launched donotpay.co.uk to help other consumers. As the site became more popular, he was inundated with questions from people looking for compensation or for help challenging fines and decided to create an automated system to provide legal advice and make claims on people’s behalf.

‘Completely free’

He said: ‘DoNotPay Robot looks like Facebook Messenger or a text message conversation. However, instead of talking to a human, users are actually talking to a robot with human emotions powered by artificial intelligence. The robot not only saves time - it is available 24/7 and responds in less than a second - but is also completely free and charges no commission.’

No need to pay legal fees

The robot can currently help with PPI compensation, appealing parking tickets and claiming for delayed flights, as well as some other general legal questions. It is improving its skills as it talks to more people and users can ask it questions in their own words, as if talking to a real person. Mr Browder says he hopes that the system will eventually mean people need not pay legal fees to challenge decisions and claim compensation. Source: The Telegraph