The next generation of CRM systems can give firms much greater insights into their client relationships and opportunities, writes 3Kites consultant Michele Asbury
3Kites consultant Michele Asbury discusses some of the key issues that law firm IT managers may need to consider to ensure their systems are maintained correctly
Many law firms are just using CRM systems to manage contact details rather than as a way to proactively develop client relationships, writes 3Kites’ Michele Asbury